Privacy Policy

1. What Personal Data We Collect

When you contact us or enrol in a session, we may collect:

• Your name and preferred form of address
• Your email address
• Your phone number (if provided)
• The program or session you enquired about or attended
• Information you share in written correspondence with us

When you visit our website, standard technical data is collected by our hosting infrastructure, including approximate IP address, browser type, and page visit data. This data is not linked to individual identities.

2. How We Collect Data

• Contact forms: when you submit an enquiry through our website
• Direct correspondence: by phone or email
• Session enrolment: when you register to attend a program
• Cookies: through our website, as described in our Cookie Policy

3. Legal Basis for Processing

• Consent: where you have provided explicit agreement, such as when submitting a contact form
• Legitimate interest: for responding to enquiries and maintaining basic business records
• Contractual necessity: where processing is needed to deliver a session you have enrolled in

4. How We Use Your Data

• To respond to your enquiries
• To confirm session enrolment and logistics
• To send relevant information about the program you have enrolled in
• To maintain internal records of participation (for session planning and feedback purposes only)

We do not use personal data for profiling, automated decision-making, or targeted advertising. We do not sell, rent, or share personal data with commercial third parties.

5. Data Retention

Enquiry data is retained for up to 12 months from the date of last contact. Session participation records are retained for up to 3 years for internal quality and planning purposes. After these periods, data is deleted or anonymised.

6. Data Protection Measures

• Data is stored on password-protected systems with restricted access
• Email communications are handled through secure providers
• Access to personal data is limited to Restwell staff with a direct operational need
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under the PDPA

7. Cookies

Our website uses cookies to understand how it is used and to remember basic preferences. You can manage cookie settings at any time through our Cookie Policy page.

8. Third-Party Services

We use a small number of third-party services to support our website and communications, including analytics and email infrastructure providers. These providers are chosen with care and are required to handle data in accordance with applicable data protection law. We do not authorise them to use your data for their own purposes.

9. Your Rights Under the PDPA (Thailand)

Under Thai data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no legal basis for continued retention
• Object to processing based on legitimate interest
• Withdraw consent at any time (where consent is the legal basis)
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

10. Children's Privacy

Our sessions and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor in error, please contact us promptly.

11. External Links

Our website may include links to external resources and reference materials. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external site before sharing personal data.

12. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. We encourage you to review it periodically.

13. Contact for Privacy Enquiries

For any questions about this policy or your personal data, please contact: